Flikit Pty Ltd
Privacy Policy & Refund and Returns Policy 
Effective Date: 1st June 2025

1. Overview
Flikit Pty Ltd ("Flikit", "we", "us", or "our") values your privacy and is committed to protecting your
personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your
personal data when you interact with our services through the Flikit mobile applications, website, and
Retail Portal (collectively referred to as the "Flikit Technology").
By: - Using our website or mobile applications; - Creating a customer or retailer account; - Interacting
with our services; - Agreeing to our Privacy Policy pop-up;
you agree to the terms outlined in this Privacy Policy.

2. Scope
This policy applies to all individuals who use the Flikit platform in Australia, including: - Customers
ordering products; - Retailers onboarding via the Retail Portal; - Administrative staff providing support;
Flikit currently operates solely within Australia.

3. Information We Collect
We may collect the following categories of personal data: - Basic Identifiers: Full name, contact details,
addresses - Device & Online Identifiers: IP address, login credentials, cookies, ad IDs - Transaction
Data: Purchase and order history, reviews - Demographics: Age, gender (if voluntarily provided) -

Payment Information: Processed securely by Stripe (Flikit does not store this data) - Location Data: IP-
based or GPS-based (if permission is granted) - Inferences: Preferences based on usage behavior

4. How We Collect Personal Information
We collect information when you: - Register on our app or website - Interact with our platform,
customer support, or social media - Use third-party services integrated with Flikit (e.g. Stripe, DoorDash,
Google Maps) - Participate in promotions or surveys - Use cookies or tracking technologies on our
platforms

5. Use of Personal Information
Your data is used to: - Operate, maintain, and improve Flikit services - Process and deliver customer
orders - Authenticate users and manage accounts - Communicate with you about your order, account,

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or promotions - Personalize your experience - Prevent fraud and monitor compliance - Comply with
legal obligations

6. Disclosure of Information
We may disclose your data to: - Third-party service providers: Stripe, DoorDash, Zendesk, AWS,
Mailchimp, Google Maps, etc. - Retailers fulfilling your order - Regulatory bodies as required by law -
Our internal admin and support team on a need-to-know basis
We do not sell your personal information.

7. Marketing & Communication
We may send you email, SMS, or push notifications regarding: - Account setup and verification - Order
confirmations and delivery updates - Marketing offers (with your consent)
You can opt-out anytime via unsubscribe links, in-app settings, or by contacting us.

8. Data Retention & Account Deletion
We retain your data indefinitely unless a formal deletion request is submitted. You may: - Soft-delete
your account via the app settings - Request full deletion by contacting our support team

9. Security
We implement industry-standard security practices including: - Encryption in transit and at rest - Secure
cloud hosting via AWS - Role-based access controls - Regular system monitoring

10. Cookies & Tracking
Our platform may use cookies and similar technologies to: - Enable essential features - Analyze usage
and improve services - Personalize content and ads
You may manage cookie preferences in your browser settings.

11. Children’s Privacy
Flikit does not knowingly collect personal data from individuals under 16. Users must have access to a
valid payment method to use the platform. If we learn we have collected data from a minor, we will
delete it promptly.

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12. Your Rights
You have the right to: - Access and update your personal data - Request deletion of your data -
Withdraw consent for marketing - Lodge a complaint if your rights are breached

13. Complaints & Contact
If you have any privacy concerns, please contact our Privacy Officer at:
Email: privacy@flikit.co
Mail: PO Box 3190, Dural NSW, Australia
If unresolved, you may lodge a complaint with the Office of the Australian Information
Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services confirms your acceptance
of the updated policy.

ABN: 32 678 590 488
Thank you for trusting Flikit.

Flikit Pty Ltd
Refunds and Returns Policy
Effective Date: 1st June 2025

1. Purpose
This Refunds and Returns Policy outlines the responsibilities of customers, retailers, and Flikit Pty Ltd
("Flikit", "we", "us") in relation to refund, return, and exchange requests made through the Flikit
platform, including our mobile applications and website (collectively, the "Flikit Technology").

2. Flikit's Role
Flikit is a marketplace platform that connects customers with independent retailers. We do not
manufacture, own, or hold inventory of the products listed on the platform. Flikit facilitates payment
and delivery but does not assume responsibility for the quality, condition, or suitability of goods sold by
retailers.
Flikit does not currently support an in-platform return function. All returns must be arranged
manually between the customer and the retailer. Flikit does not manage or facilitate physical
product returns through its platform.

3. Retailer Responsibility
Each retailer on Flikit is responsible for: - Setting and clearly communicating their own refund,
exchange, and return policies; - Complying with Australian Consumer Law; - Managing all customer
enquiries relating to returns, refunds, exchanges, or product concerns; - Responding to customer
complaints in a timely and professional manner; - Providing customers with instructions for manual
return of products when required.
If you have an issue with your order, you must contact the retailer directly using the contact information
provided in your order confirmation or through the Flikit platform.

4. Customer Responsibilities
As a customer, you acknowledge and agree that: - Flikit does not provide refunds or exchanges directly; -
You are responsible for reviewing the selected retailer’s refund and return policy before placing an
order; - You must initiate any refund, return, or exchange request directly with the retailer; - You must
provide relevant details (e.g. photos, receipts) when submitting a complaint or request to the retailer; -
Any physical returns must be arranged directly with the retailer and are not handled by Flikit or its
delivery partners; - Any resolution, including refund, store credit, or replacement, is at the discretion of
the retailer and their individual policy.

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5. Delivery-Related Issues
If you did not receive your order or the order was delivered in error: - First, check your order status and
delivery tracking in the Flikit app; - If the order was delivered to the wrong address or not delivered at
all, contact Flikit Support via support@flikit.co for assistance; - Flikit may liaise with DoorDash or the
delivery provider to investigate delivery-related concerns; - Resolution of product issues (e.g. wrong
item, damaged goods) must still be handled directly with the retailer.

6. Flikit Support Role
Flikit is committed to maintaining a trusted and transparent platform. While we do not directly process
refunds or returns, we may: - Facilitate communication between customers and retailers where needed;
- Temporarily withhold or review payment to a retailer in the case of repeated or unresolved disputes; -
Remove or suspend retailers who consistently violate platform policies or fail to meet customer service
standards.

7. Non-Refundable Scenarios
Refunds or exchanges may not be available in the following situations: - Change of mind after placing
an order (unless permitted by the retailer); - Minor differences in packaging or presentation that do not
affect the function of the item; - Orders delivered to the correct address but retrieved late or not at all; -
Items reported as missing or damaged without sufficient evidence; - Items returned without following
the return instructions provided by the retailer.

8. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including the right to
receive goods that are fit for purpose, match the description provided, and are of acceptable quality.
Retailers are required to comply with these legal obligations.

9. Contact Us
For questions about this policy or unresolved delivery issues, please contact:
Flikit Pty Ltd
PO Box 3190, Dural NSW, Australia
Email: support@flikit.co

ABN: 32 678 590 488
Thank you for using Flikit.